This Privacy Policy explains how MoonWin Casino (hereinafter “MoonWin”, “we”, “us”, “our”) collects, uses, discloses and protects personal data of users who access or use our website and online casino services (collectively, the “Services”). By using the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your personal data as described herein, in accordance with applicable data protection laws.
1. Data Controller and Scope
The data controller responsible for processing your personal data is the legal entity operating the MoonWin Casino brand, as identified in the Terms and Conditions of the website. This Privacy Policy applies to all visitors, registered players and any other individuals who interact with the Services from English-speaking jurisdictions where MoonWin operates, subject to local regulatory requirements.
2. Categories of Personal Data Collected
We may collect and process the following categories of personal data when you visit the website, create an account or use the Services: identification data (such as full name, date of birth, gender, nationality, government-issued ID details, verification documents), contact data (such as residential address, email address, telephone number), account data (such as username, password, security questions, account settings, communication preferences), transactional and financial data (such as payment card details, bank account details, e-wallet identifiers, deposits, withdrawals, betting history, balances, currency), technical and usage data (such as IP address, device identifiers, browser type and version, operating system, time zone setting, access times, pages viewed, clickstream data, referral URLs), and compliance and risk data (such as results of identity verification, anti-money laundering checks, sanctions screening, responsible gambling markers and related internal risk assessments).
3. Legal Bases for Processing
We process personal data only where we have a valid legal basis under applicable data protection laws. Depending on the context, we may rely on one or more of the following legal grounds: performance of a contract, in order to register you as a player, provide the Services, manage your account, process payments and respond to your requests; compliance with legal obligations, including obligations arising from gambling regulations, anti-money laundering and counter-terrorist financing laws, responsible gambling requirements, tax and accounting laws, and law enforcement requests; legitimate interests, such as ensuring network and information security, preventing fraud and abuse, improving the Services, conducting limited analytics and service optimization, and protecting our legal rights, provided that such interests are not overridden by your fundamental rights and freedoms; and your consent, where required by law, for certain processing activities such as specific marketing communications or the placement of non-essential cookies and similar technologies.
4. Purposes of Data Processing
We use your personal data for the following purposes: to create, manage and maintain your player account, including authentication, security and account settings; to provide, operate and personalize the Services, including game access, game history, language preferences and device compatibility; to process deposits, withdrawals, bonuses and other financial transactions, and to maintain accurate records for accounting and reconciliation; to perform identity verification, age verification, source-of-funds checks, anti-money laundering monitoring and other regulatory compliance procedures; to monitor gameplay behavior in order to detect and manage problem gambling indicators and to apply responsible gambling tools where appropriate; to communicate with you regarding account activity, security alerts, service updates, changes to terms, and regulatory notices; to conduct statistical analysis, service performance monitoring and internal reporting in anonymized or pseudonymized form where feasible; and to prevent, detect and investigate fraud, abuse of promotions, security incidents and other prohibited or unlawful activities.
5. Cookies and Similar Technologies
Our website uses cookies and similar technologies to enable core functionality, improve user experience and perform analytics. Cookies are small text files stored on your device when you visit the website. We may use strictly necessary cookies required for the operation of the website and for security purposes, functional cookies to remember your preferences such as language and region, performance and analytics cookies to collect aggregated information about how visitors use the website in order to improve its functionality, and, where permitted, advertising cookies to measure the effectiveness of our campaigns and limit the display frequency of certain content. You can manage or disable cookies through your browser settings; however, some parts of the website may not function properly if certain cookies are disabled. Where required by law, we will request your consent before placing non-essential cookies.
6. Recipients of Personal Data
We may share your personal data with carefully selected third parties strictly for the purposes described in this Privacy Policy and subject to appropriate contractual safeguards. These recipients may include payment service providers and financial institutions that process deposits, withdrawals and related transactions; identity verification, anti-money laundering and sanctions screening providers that assist us in fulfilling regulatory obligations; technical and hosting service providers that supply infrastructure, cloud storage, security solutions and website maintenance; game providers and platform partners involved in the technical provision of games and related functionality, subject to regulatory requirements; professional advisers such as legal, compliance, auditing and accounting firms; and regulatory authorities, law enforcement agencies and courts, where disclosure is required by law or necessary to protect our legal rights or the rights of others.
7. International Data Transfers
Due to the international nature of online services, your personal data may be transferred to and processed in countries outside your jurisdiction, including countries that may not provide the same level of data protection as your home country. Where such transfers occur, we implement appropriate safeguards required by applicable law, which may include standard contractual clauses approved by relevant supervisory authorities, binding corporate rules or other legally recognized transfer mechanisms. You may contact us using the details provided in the Terms and Conditions to obtain further information about the safeguards applicable to international data transfers relevant to your personal data.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, and to comply with legal, regulatory, accounting and reporting obligations. Retention periods may vary depending on the category of data and the applicable legal requirements in the relevant jurisdiction, particularly in relation to gambling, anti-money laundering and financial regulations. When personal data is no longer required for the specified purposes, we will either delete it securely or irreversibly anonymize it so that it can no longer be associated with an identifiable individual.
9. Data Security
We implement appropriate technical and organizational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. Such measures may include encryption, access controls, network security technologies, secure development practices, regular security assessments and staff training in data protection obligations. While we take reasonable steps to safeguard your information, no system or transmission over the internet can be guaranteed to be fully secure, and you are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly of any suspected unauthorized use.
10. Your Rights
Subject to applicable laws and certain limitations, you may have the following rights in relation to your personal data: the right to access your personal data and obtain information about how it is processed; the right to request correction of inaccurate or incomplete data; the right to request deletion of your personal data where there is no longer a legal basis for processing; the right to object to certain processing activities, including processing based on legitimate interests or for direct marketing; the right to request restriction of processing in specific circumstances; and the right to receive your personal data in a structured, commonly used and machine-readable format, and to request its transmission to another controller where technically feasible. To exercise these rights, please contact us using the details provided in the website’s Terms and Conditions. We may need to verify your identity before responding to your request and may be legally required to retain certain data even after a deletion request.
11. Minors
The Services are not intended for individuals under the legal age for gambling in their jurisdiction. We do not knowingly collect or process personal data of minors. If we become aware that personal data of a minor has been collected, we will take reasonable steps to delete such data and, where appropriate, close the related account. Parents or legal guardians who believe that a minor has provided personal data to us should contact us without delay.
12. Changes to This Privacy Policy
We may amend or update this Privacy Policy from time to time to reflect changes in legal requirements, regulatory guidance, technological developments or our internal practices. The updated version will be published on the website with an updated “last revised” date, and will become effective upon publication unless otherwise stated. We encourage you to review this Privacy Policy periodically to remain informed about how your personal data is processed. Continued use of the Services after any changes to this Privacy Policy constitutes your acknowledgment of the updated terms.
13. Contact Information
If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your personal data by MoonWin Casino, you may contact us using the contact channels indicated on the website, including the dedicated support email address or contact form. We will review and respond to your inquiry within a reasonable timeframe, in accordance with applicable legal requirements.